Princz Moving LLC

My company hired Countrywide for a corporate move from Seattle to Chicago. Countrywide contracted Princz Moving to do the job. Immediately it became clear there was a problem with this company. The move was scheduled for a weekend move as it was an office building we were moving from, they showed up almost 2 hours late. They advised they didn't know they were putting furniture on pallets (they, had the contract in hand that mentioned pallets) it took them almost two hours to begin actually moving and putting furniture on the pallets. At almost 5 pm (when we were supposed to be done) I caught the lead or whatever he was sitting behind pallets and furniture in the ally watching TV!

Then they asked to take a dinner break. I had to leave by 7:00 pm, I had a proxy for our company come and supervise, the lead assured me they only had maybe an hours to go, by 9 pm, the proxy texted, he had been told they had to get another truck, because the one they had was not going to hold all of the office furniture. They hadn't brought a big enough truck for the move they were contracted for.

It went downhill from there, they didn't show up the next day, they couldn't tell me where they had left my office furniture when they came back with the same truck two days later, when the move continued 3 day later, they had moved our furniture from the ally to the building parking garage. Immediately jammed the garage door, wouldn't stop hitting the button after taking the door off the tracks. I actually had to call the police to have them removed from the premises. Almost a week later the move was completed by a different crew. However, I saw the psychopath driver hiding in the truck cab. He must be the only one to drive. After all of this, when my company made a claim for the damage to the garage door, they tried to offer $70.00 as compensation for the door. Needless to say, we have given the issues to our attorneys. Beware

Move size: Commercial Move Service cost: $18510

I'll just share the email I sent them:

I just unpacked my TV and turned it on, and y'all shattered it.

You broke my desk and lost the bolts for it also.

Also broke the bottom of one of my IKEA book shelves.

I knew it was a bad sign when I saw that truck was piled to the top haphazardly and boxes and furniture were falling out when they unloaded it.

I wasn't really concerned until I went to turn on my TV and have a nice relaxing evening only to find out it's destroyed.

From a $3200 quote to paying y'all nearly $5200 and now it's costing me even more because you didn't respect my items.

I'm just sad and disappointed.

This move was incredibly stressful and you and MoveSafe have made the experience awful.

Move size: 2 Bedroom Home Service cost: $5200

Our home had a fully functional home bar with custom shelving, glassware, and liquor bottles that needed careful handling. The movers were incredibly thorough, wrapping each bottle and glass securely to avoid any damage. They also disassembled and reassembled the custom shelving units flawlessly. At the new home, they helped set up the bar exactly as it was before, ensuring everything was in place. Their attention to detail and care with delicate items like this was amazing. Highly recommend them for anyone moving custom installations!

Move size: 3 Bedroom Home Service cost: $5300

This company will definitely delay past the absolute last date of delivery, and will essentially mislead and give the runaround. They picked up my items on 10/25 and didn't get them until 12/19 - essentially went almost 2 months sleeping on an airbed + sitting on the floor. Found out they put my items in a warehouse somewhere even though I checked NO for storage. All of these updates are because I spent time trying to reach them for updates and not because they respect or care about customers & reached out with updates. Get this, they charge $650 for each day customer delays receiving but were 8 days late& reimbursed $240. I was charged an extra $407 (shuttle fee) they never spoke to me/explained to me about (sent an email to ask but never got a response)+ $600 to the guy moving the items from the truck (on the elevator) to my place. They lost/misplaced the footboard on my bedframe& parts were broken which I just spent $700 to buy a new one to replace (their ridiculous claims process would only have provided at most $60-$100 for all items lost). So a total extra ~$1700 was spent just in the last 36 hours not planned for.

They have no respect, empathy or care for customer quick to point out "following" contract,i.e., not necessarily looking to act in good faith. If you want financial, emotional and mental wellbeing during a move, do NOT use this company. Packing your stuff in an SUV and making multiple trips interstate (which sounds like a nightmare) pales in comparison to dealing with them . Please please avoid them at all costs and Guardian Van Lines if you use a broker

Think of them as that toxic gas lighting ex that you couldn't have anticipated could have left you this traumatized but did & essentially becomes a life lesson of doing all kinds of homework & research before committing.

Move size: 1 Bedroom Home Service cost: $6000

First, on the day of pickup the driver was several HOURS late. No one contacted me to give me a heads up. I had to make several calls/emails to get an update. When the “crew” arrived, it was literally one guy working alone. He didn’t finish until around 8pm.

Now I am waiting for my delivery and cannot get any sort of response from the company. They do not answer any of their phone lines. They do not reply to voicemail or email. My delivery window closes in 2 days and there is absolutely no evidence to suggest my belongings will be delivered.

I have not been able to get any answer on estimated delivery, or whether my belongings have been lost or damaged. This is extremely concerning and I regret ever getting involved with this company. I have contacted the broker I hired them through and explained these issues and suggested they stop working with this unprofessional and uncommunicative company.

Move size: 1 Bedroom Home Service cost: $3800

Moving day. It's a day that strikes fear into the hearts of many, including myself. But thanks to Mr. Jami and his amazing team at Princz Moving company, our moving day turned out to be nothing short of a success story. From the get-go, Mr. Jami professionalism and expertise shone through. He walked us through the process step by step, calming our nerves and instilling confidence that everything would be taken care of. And boy, did they deliver! The Princz Moving company crew arrived right on time, armed with boxes and packing materials galore. They worked like a well-oiled machine, efficiently packing and loading our belongings with care and precision. Not once did I feel stressed or overwhelmed, thanks to their reassuring presence. And when we finally arrived at our new home, they didn't just drop off our stuff and leave. No sir, they stayed until everything was unpacked and in its rightful place, ensuring that we were completely satisfied with the job. Thanks to Mr. Jami and his team at Princz Moving company, what could've been a logistical nightmare turned out to be a seamless and stress-free experience. I can't recommend them highly enough.

Move size: 3 Bedroom Home Service cost: $4500

I hired Princz Moving Company to relocate my home, and the experience exceeded my expectations. The crew, led by Nick, arrived promptly on August 15th and handled everything with professionalism and care. From fragile items to bulky furniture, they packed and moved each piece securely, ensuring nothing was damaged. I was especially impressed by their efficiency, completing the move ahead of schedule while still maintaining quality. The communication throughout the process was clear, and their friendly demeanor made the entire move stress-free. I highly recommend Princz Moving Company for anyone looking for a reliable moving service!

Move size: 3 Bedroom Home Service cost: $5355